For fast,st, easy easy ordering: 1-800-826-8982 Fax: (727)27) 734-73 5860 Phone: (727) 733-8399 www.pelicanbayltd.com fas 72 Terms You can either prepay for your order or pay with a credit or debit card. VISA, MasterCard, American Express, and Discover card are accepted. Charge card orders will be charged the day of shipment. Claims A copy of the invoice is necessary for all claims. All claims for damage must be made by purchaser to carrier. No deductions should be made from invoice for freight or damage without written approval. Shortages must be reported within 5 days of receipt of goods. No returns authorized without written consent. If you refuse an order for which you have not indicated a specific cancel date or that is shipped prior to cancel date, you will be invoiced for shipping charges. Unauthorized returns will be refused and returned to sender. A restocking fee of 25% (plus freight) will be charged for all returned merchandise. Shipping Chocolate Please note some products contain extra delicious Chocolate Chunks. We ship from Florida. It can be too hot to safely ship chocolate without it melting May 20 through October 10. Please call to discuss if you need products containing chocolate chunks to ship during this time. We do get cold spells and can expedite if necessary. SQF Level 3 Certification As a manufacturer, we are subject to inspection throughout the year by the F.D.A. and other government agencies. While in the past we were rated EXCELLENT by A.I.B., an independent organization, which conducts very comprehensive and stringent tests of a company’s business practices and procedure, within the past few years, we attained a new level of Global Certification. Annually, NSF International conducted its very intensive audit of our facility, processes, and procedures and awarded us its highest level of certification - SQF Level 3. You may order from us with confidence knowing that our blending, packaging, facilities, and paperwork are in compliance with the highest standards in our industry. Company Philosophy Pelican Bay runs its business according to the Golden Rule. We always treat others as we expect to be treated ourselves, and we hope to leave the world a better place. Every day, as a company, we explore better ways to recycle, improve our community, and make a difference. All of our mixes and products are proudly blended, pouched, and handassembled in the USA. Minimum Order $10.00 Service Pelican Bay is a firm believer in providing the best service possible. Please let us know when placing your order if you have any specific requests; for example, your order must arrive by a certain date. Shelf Life For maximum shelf life, store products in a cool, dark, dry place. Herb Mixes: 1 year. They do not go bad, but can lose their color and potency. Hot Chocolate: 12 months. Baking Mixes: 12 months. We blend and mix all of our products in small batches to ensure that you receive them fresh. These shelf life estimates are very conservative; with proper storage, most products should keep far longer. Try to avoid exposing products to heat, humidity and bright lights. Ordering For fast, easy ordering please call 1-800-826-8982 or (727) 733- 8399. If you prefer, you can fax us at (727) 734-5860 or mail orders to us at 150 Douglas Avenue, Dunedin, Florida 34698 or email our sales department: ���������������������������������������������������� website: www.pelicanbayltd.com. Depending on availability, bags, ribbons, tie-ons etc may be subject to substitution. Backorders All backorders will be shipped as soon as possible. Shipping We ship UPS or FedEx (unless instructed otherwise) from Dunedin, Florida. Products are usually shipped within a week. During Holiday Season orders can take up to 2 weeks to ship. We do not accept COD orders. You may order ahead with a specific later ship date. If you MUST have your product for a specific day let us know, and we will always do our best to make you happy. Overnight, 2nd and 3rd day shipping is available at an additional cost. Shipping Rates for Continental US ���������������������������������������� �������������������������������������������� ���������������������������������������������������� ���������������������������������������������������������������� ������������������������������������������������������ ������������������������������������������������ ���������������������������������������������� 39
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