For fast,st, easy easy ordering: 1-800-826-8982 Fax: (727)27) 734-73 5860 Phone: (727) 733-8399 www.pelicanbayltd.com fas 72 Sales Tax Wholesale customers are required to submit a sales tax resale certificate annually. If your certificate is not received, sales tax must be charged. Claims A copy of the invoice is necessary for any claims. All claims for damage must be made by the purchaser to the carrier. No deductions should be made from the invoice for freight or damage without written approval. Shortages must be reported within 5 days of receipt of goods. No returns are authorized without written consent. If you refuse an order for which you have not indicated a specific cancel date or that is shipped prior to cancel date, you will be invoiced for shipping charges. Unauthorized returns will be refused and returned to sender. A restocking fee of 25% (plus freight) will be charged for all returned merchandise. Special Services We do have some old favorites still available upon request, even if they are not pictured in this catalog. Just ask! Custom blending and packaging is available for orders of 2,500+ units. Food service packaging is available for all spice and baking mixes. Please call for special pricing. Samples Upon request, we are happy to include a sample with your order for in-house demos of dips and some of our drink mixes at no charge. Perfect for your open house. Sampling Sells! Additional sample products are available with your order for a nominal fee. Shipping Chocolate Please note some products contain extra delicious Chocolate Chunks. We ship from Florida. It can be too hot to safely ship chocolate without it melting May 20 through October 10. Please call to discuss if you need products containing chocolate chunks to ship during this time. We do get cold spells and can expedite if necessary. SQF Level 3 Certification As a manufacturer, we are subject to inspection throughout the year by the F.D.A. and other government agencies. While in the past we were rated EXCELLENT by A.I.B., an independent organization, which conducts very comprehensive and stringent tests of a company’s business practices and procedure, within the past few years, we attained a new level of Global Certification. Annually, NSF International conducted its very intensive audit of our facility, processes, and procedures and awarded us its highest level of certification - SQF Level 3. You may order from us with confidence knowing that our blending, packaging, facilities, and paperwork are in compliance with the highest standards in our industry. Company Philosophy Pelican Bay runs its business according to the Golden Rule. We always treat others as we expect to be treated ourselves, and we hope to leave the world a better place. Every day, as a company, we explore better ways to recycle, improve our community, and make a difference. All of our mixes and products are proudly blended, pouched, and hand-assembled in the USA. Minimum Opening Order $100.00 Most products are packed 12 to a case (unless noted otherwise in the catalog). You may assort similarly grouped products within a case (i.e. there are three (3) Hard Lemonade flavors on page 3, and you may assort the flavors within your case however you choose). Service Pelican Bay Ltd., Inc. is a firm believer in providing the best service possible. When placing your order, please let us know if you have any specific requests; for example, your order must arrive by a certain day, special samples need to be included for in store demoing, a specific freight carrier is to be used, whatever! We will always try our very best to live up to your expectations – just let us know what they are! Shelf Life For maximum shelf life, store products in a cool, dark, dry place. Herb Mixes: 1 year. They do not go bad, but can lose their color and potency. Hot Chocolate: 12 months. Baking Mixes: 12 months. We blend and mix all of our products in small batches to ensure that you receive them fresh. These shelf life estimates are very conservative. With proper storage, most products should keep far longer. Try to avoid exposing products to heat, humidity and bright lights. Ordering For fast, easy ordering please call 1-800-826-8982 or (727) 733- 8399. If you prefer, you can fax your order to us at (727) 734-5860, mail your orders to us at 150 Douglas Avenue, Dunedin, Florida 34698, or email our Sales Department: �������������������������������������������������������������������������������������������������������������������� Depending on availability, bags, ribbons, tie-ons etc may be subject to substitution. During the Holiday Season, orders may take up to 2 weeks to ship. Large orders, Private Label, or Special Orders are produced to order, may require longer lead times, and are subject to component availability. You may order ahead with a specific future ship date. If you MUST have your product for a specific day, please let us know, and we will always do our best to make you happy. Backorders All backorders will be shipped as soon as possible. We may cancel backorders of less than one (1) case of product. Shipping We ship UPS or FedEx (unless instructed otherwise) from Dunedin, Florida. Products are usually shipped within a week. Overnight, 2nd and 3rd day shipping is available at an additional cost. Terms & Conditions Prepayment, debit, credit card (Visa, MasterCard, American Express, Discover) payments are accepted. New customers placing orders are required to prepay or use a credit card for their orders. Customers desiring to establish credit terms and are placing an order greater than $500 must submit an application for credit review. On balances not paid according to terms, 1-1/2% interest per month (18% per annum) will be charged. Past due customers may lose their right to pay on account and would then be required to either prepay or to pay with a credit card. Routed orders must be picked up by the ready date or may be subject to warehousing charges. 39
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