Communicator Whether communication is oneway or two-way, oral or written, it is a highly complicated process of interaction. Realistic leaders should bear in mind two powerful and subtle factors that are present in every interaction between human beings: • We always communicate at two levels: 1. topic or task level 2. emotional or feeling level • The personality – the self – is inextricably involved and influences what is said and heard. We are constantly transmitting information about our self-image, our needs, our values, our expectations, our goals, and our perception of the other person. With this in mind, let us look briefly at some guidelines that will help us 8 – AR Handbook to deal with common barriers to communication: 1. When we possess a piece of information, take an action, or make a decision, many communication barriers can be avoided if we will ask three simple questions: a. “Who should know about this?” In deciding with whom to communicate, it is often helpful to consider: • Those affected by the information, action, or decision • Those who will have to implement the action or decision. b. “What part of the information that I have does the other person need to know?” c. “When does this person need to have this information? Right now, or can it wait? If it can wait, for how long?” 2. Recognize that people find it very difficult to say to another person, ”I don’t understand what you are saying to me.” It is seldom useful to give information or instructions to another and then to ask, ”Do you understand?” Most people will nod their head and say, ”Yes.” To do otherwise is to admit either that you weren’t listening attentively or that the speaker was not clear. For example, when delegating a task to another, it is preferable to give one part of the instructions or information and then to get feedback to see if you are being
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