Senior Care
• How long must you wait for an appointment
after you call?
• Can you be seen on the same day if you have
an urgent need?
• Is the office staff friendly and courteous?
• If you call with a question about your care,
does a doctor or nurse return your call
promptly?
• Who covers for the physician when he/she
is away?
• Whom should you call if you have a problem
after-hours?
• If the doctor works in a group, are you comfortable
with being seen by one of the practice
partners?
• Does the physician frequently refer patients
to specialists or does he/she prefer to manage
the majority of your care themselves?
• Does the office have specialists in-house or
contracted through another clinic?
• Does the office process insurance claims, or
must you pay up-front for services and file the
claims yourself?
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