For fast,st, easy easy
ordering: 1-800-826-8982
Fax: (727)27) 734-73
5860 Phone: (727) 733-8399
www.pelicanbayltd.com
fas
72
Sales Tax
Wholesale customers are required to submit a sales tax resale
certificate annually. If your certificate is not received, sales tax
must be charged.
Claims
A copy of the invoice is necessary for any claims. All claims for
damage must be made by the purchaser to the carrier. No
deductions should be made from the invoice for freight or damage
without written approval. Shortages must be reported within 5
days of receipt of goods. No returns are authorized without written
consent. If you refuse an order for which you have not indicated
a specific cancel date or that is shipped prior to cancel date, you
will be invoiced for shipping charges. Unauthorized returns will
be refused and returned to sender. A restocking fee of 25% (plus
freight) will be charged for all returned merchandise.
Special Services
We do have some old favorites still available upon request, even
if they are not pictured in this catalog. Just ask! Custom blending
and packaging is available for orders of 2,500+ units. Food service
packaging is available for all spice and baking mixes. Please call for
special pricing.
Samples
Upon request, we are happy to include a sample with your order for
in-house demos of dips and some of our drink mixes at no charge.
Perfect for your open house. Sampling Sells! Additional sample
products are available with your order for a nominal fee.
Shipping Chocolate
Please note some products contain extra delicious Chocolate
Chunks. We ship from Florida. It can be too hot to safely ship
chocolate without it melting May 20 through October 10. Please call
to discuss if you need products containing chocolate chunks to ship
during this time. We do get cold spells and can expedite if necessary.
SQF Level 3 Certification
As a manufacturer, we are subject to inspection throughout
the year by the F.D.A. and other government agencies. While
in the past we were rated EXCELLENT by A.I.B., an independent
organization, which conducts very comprehensive and stringent
tests of a company’s business practices and procedure, within the
past few years, we attained a new level of Global Certification.
Annually, NSF International conducted its very intensive audit of
our facility, processes, and procedures and awarded us its highest
level of certification - SQF Level 3. You may order from us with
confidence knowing that our blending, packaging, facilities, and
paperwork are in compliance with the highest standards in our
industry.
Company Philosophy
Pelican Bay runs its business according to the Golden Rule. We
always treat others as we expect to be treated ourselves, and we
hope to leave the world a better place. Every day, as a company, we
explore better ways to recycle, improve our community, and make
a difference. All of our mixes and products are proudly blended,
pouched, and hand-assembled in the USA.
Minimum Opening Order $100.00
Most products are packed 12 to a case (unless noted
otherwise in the catalog). You may assort similarly grouped
products within a case (i.e. there are three (3) Hard Lemonade
flavors on page 3, and you may assort the flavors within your
case however you choose).
Service
Pelican Bay Ltd., Inc. is a firm believer in providing
the best service possible. When placing your
order, please let us know if you have any specific requests; for
example, your order must arrive by a certain day, special
samples need to be included for in store demoing,
a specific freight carrier is to be used, whatever!
We will always try our very best to live up to your
expectations – just let us know what they are!
Shelf Life
For maximum shelf life, store products in a cool, dark,
dry place. Herb Mixes: 1 year. They do not go bad,
but can lose their color and potency. Hot Chocolate:
12 months. Baking Mixes: 12 months. We blend and mix all of
our products in small batches to ensure that you receive them fresh.
These shelf life estimates are very conservative. With proper
storage, most products should keep far longer. Try to avoid
exposing products to heat, humidity and bright lights.
Ordering
For fast, easy ordering please call 1-800-826-8982 or (727) 733- 8399.
If you prefer, you can fax your order to us at (727) 734-5860, mail
your orders to us at 150 Douglas Avenue, Dunedin,
Florida 34698, or email our Sales Department:
Depending on availability, bags, ribbons, tie-ons etc may be subject
to substitution. During the Holiday Season, orders may take up to 2 weeks
to ship. Large orders, Private Label, or Special Orders are produced to order,
may require longer lead times, and are subject to component availability.
You may order ahead with a specific future ship date. If you MUST have your
product for a specific day, please let us know, and we will always do our best
to make you happy.
Backorders
All backorders will be shipped as soon as possible. We may cancel
backorders of less than one (1) case of product.
Shipping
We ship UPS or FedEx (unless instructed otherwise) from Dunedin,
Florida. Products are usually shipped within a week. Overnight, 2nd
and 3rd day shipping is available at an additional cost.
Terms & Conditions
Prepayment, debit, credit card (Visa, MasterCard, American
Express, Discover) payments are accepted. New
customers placing orders are required to prepay
or use a credit card for their orders. Customers
desiring to establish credit terms and are placing
an order greater than $500 must submit an
application for credit review. On balances not
paid according to terms, 1-1/2% interest per
month (18% per annum) will be charged. Past due
customers may lose their right to pay on account
and would then be required to either prepay or to
pay with a credit card. Routed orders must be
picked up by the ready date or may be subject to
warehousing charges.
43