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What is KNOW THE DIFFERENCE? Customer Service Zefon is a traditional ‘brick and mortar’ business formed in 1990. Our friendly customer service personnel are just a phone call away to help you with your ordering needs. Fast Delivery Zefon maintains a large inventory of product to ensure timely delivery. 98% of all orders placed leave our warehouse within 24 hours, and most often the same day. Technical Support In todays world, it is too easy for companies to sell you a product and forget about you later. Zefon is a specialist in sampling equipment and maintains a staff of fully trained sales and technical personnel to assist you after the sale. Product Development & Engineering Zefon knows sampling equipment, and focuses on new innovation – not product imitation. You can rest assured that the engineering staff at Zefon is always hard at work behind the scenes working on the latest in product designs or manufacturing process improvement. State-of-the-Art Manufacturing From our 50,000 square foot manufacturing facility in Ocala, Florida, Zefon operates one of the most state-ofthe art facilities in the industry. Automated processes with built-in, 100% quality inspections ensure our product is on a level our competitors just can’t touch. Customer Satisfaction & Feedback Feedback from customers is encouraged at Zefon and is the lifeblood of our continuous improvement model. You can be assured that all comments or suggestions are heard – both positive and negative. In fact, many times your feedback results in product improvements and operational changes to improve your customer service and product usage experience. Zefon International and its employees are committed to performing work in a manner that: • Promotes defect free product • Is on time to our customers and our fellow employees • Complies with regulatory requirements Our goal is to attain customer satisfaction by continually improving the effectiveness of our Quality Management System.


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