ORDERING & SHIPPING
ORDERING INFORMATION
We provide same day processing on orders received by 2:00
PM EST. Orders can be placed by calling one of our knowledgeable
sales representatives during regular business hours or faxing
your purchase order. If you prefer to place your order after
hours, you can also use our convenient 24/7/365 on-line
shopping cart and your order will be processed the next
business day. All orders require pre-approved credit or payment
in full prior to shipping. We accept Visa, MasterCard,
American Express, Discover Card and company checks.
SHIPPING DAYS QUOTED BY UPS & MOTOR FREIGHT CARRIERS
Many Big John accessories and replacement parts ship UPS.
RECEIPT OFMERCHANDISE
Small shipments are sent via UPS and are easily received. Larger units require the use of common carrier transportation
(UPS Freight, XPO, FedEx Freight, Rist, etc.). These shipments are
enough help and the proper equipment to unload and inspect the merchandise upon delivery. If you require residential
delivery, liftgate or special services, please notify us at the time of your order and we will surcharge the freight according to
the carriers rate schedule.
www.BigJohnGrills.com/pages/ourcompany
800-326-9575