SHIPPING
Customers will receive an automated email confirmation with tracking
details when their order has shipped. Challenger ships all orders with FedEx
Ground service unless otherwise requested. For expedited FedEx shipping,
call customer service or costs at 866.588.3468.
AVERAGE FEDEX GROUND SHIPPING
Shipping days do not include weekends or U.S. holidays. The times listed
below are for orders shipped within the continental United States from
our central location in Kansas.
Eastern Time Zone 2-3 work days Central Time Zone 1-2 work days
Mountain Time Zone 2-3 work days Pacific Time Zone 3-4 work days
FEES
Shipping and handling fees are based on the dollar amount of goods
before discounts and the method of delivery that you choose.
ADDRESSES
Street addresses are required to ensure proper delivery for all orders. To
ensure prompt delivery, no P.O. Box addresses, please.
ORDER DELIVERY
Basic orders without printing placed on a business day will ship within
2-3 business days. Customized orders placed on a regular business day
ship within 10-20 business days depending on the size and customization
of the order. Orders placed on the weekend will begin processing the next
business day.
RETURNS
Returns will be accepted if goods are damaged, the wrong product was
shipped, or you wish to exchange non-printed items. Unfortunately, we
cannot accept returns on custom printed items.
• Claims must be made within 7 days of receipt of goods.
• Returns can be made within 30 days of receipt of goods, but will
incur a 15% restocking fee. All shipping and handling fees are
non-refundable.
HOW DO I MAKE A RETURN?
Call customer service at 866.588.3468 to receive a return authorization
number (RA#), required for all returns. We will need the following:
• date of purchase
• order number (found on the paperwork in the shipment)
• items you are returning
• style number, color number, size and quantity
• reason for the return
We will email you a return shipping label for orders that are damaged or
shipped incorrectly to adhere securely to your package. Exchange orders
need to be returned prepaid (no COD’s will be accepted). Returns without
an RA# clearly marked on the outside of the carton will not be accepted
by our warehouse and will be returned to shipper.
ORDER/SIGN-UP PROCESS
WAYS TO ORDER OR SIGN-UP
• Contact your local Challenger contact on page 128 for assistance.
• Go online to challengerteamwear.com or challengersports.com.
• Chat with our Customer Service team members Monday through
Friday between 8:30 am- 5:00 pm central time at 866.588.3468.
ORDER TURNAROUND TIME
A successful order can’t begin until we have all of the approved artwork,
we’ve confirmed the inventory, and we have your method of payment. As
soon as all required information is complete, you should receive your order
within two weeks. However, turnaround time varies according to seasonal
demands. If you place your order during the peak months of February-
March or August-September, you can expect a longer turnaround time.
We process orders on a first come, first serve basis. Therefore, we recommend
that you submit your order as soon as possible.
PAYMENT
PAYMENT OPTIONS
For your convenience, the following methods of payment are accepted:
• electronic payment – easy direct withdrawal
• all major credit cards
• checks – personal, company or cashier
Deposits are required to begin processing orders, and the full payment
balance is required for shipment of all orders.
PAYMENT TERMS AND CONDITIONS
A finance charge is assessed on any unpaid balance after 30 days
from the invoice date – 1.5% per month (APR 18%). There is a
$30.00 fee charged on all returned checks.
NEED MORE INFO?
If you have questions about shipping or need assistance to place
your order, call our Customer Service staff toll free at 866.588.3468.
Order lines are open Monday through Friday between the hours of
8:30 am - 5:00 pm Central Time. You may also contact your Regional
Director for assistance (pg 86). We are closed for all major holidays.
CHALLENGER TEAMWEAR.COM
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