CCLLOOSSININGG O OUUTT
ombudsman
AN OUNCE OF PREVENTION
The ORRA Ombudsman Program works to resolve disputes in progress between
consumers and REALTORS® and between association members. Since the program’s
inception in June 2015, ombudsmen have responded to 74 requests for help.
A primary objective of the ombudsman program is to prevent disputes from
escalating into a formal REALTOR® Code of Ethics grievance. Each ombudsman
assignment that is successfully resolved is one less potential ethics case.
2017 2016
Ombudsman assignments 22 18
COE cases 35 31
Ombudsman By the Numbers
Number of issues resolved to
complainant’s satisfaction
2017 2016
86% | 19 89% | 16
Number of complainants who stated they
would further pursue an ethics complaint
2017 2016
3 2
Common Ombudsman Issue Categories
2017
Lack of communication
Multiple off er
Aggregator website
Listing contract
Repairs
2016
Lack of communication
Property management
Contract presentation
REO
Escrow
Number of complaints
assigned to an ombudsman
2017 2016
22 18
24 Orlando REALTOR® July / August 2018