Organizational Effectiveness
LEADERSHIP DEVELOPMENT
Adapting Your Leadership Style
Course: W01680 (4.50 hours)
This course will enable you to adopt the qualities of an effective
leader and communicate more constructively with your team by
adjusting your behavioral style to meet the needs of your
employees. As a result, you will be better able to facilitate meetings
smoothly, and engage in constructive one-on-one conversations.
9239 11/15/19 8:30am – 12:30pm F DTC 407 $125
Balancing Priorities
Course: W01679 (4 hours)
How many times have you heard this plea for help? The
demand for productivity is greater than ever before. Deadlines
are tight, resources are limited, technology is complex, and
oftentimes employees have the added challenge of reporting to
more than one manager. It’s no surprise this pressure can lead
to increased conflict and overwhelming feelings of confusion.
That is, until you equip your employees with the skills, they
need to manage their workload effectively.
9238 10/11/19 12:30pm – 4:30pm F DTC 407 $125
Delivering Service with Excellence
Course: W01577 (4 hours)
Everyone is accountable! Delivering service with excellence
generates positive experiences, lasting impressions, and the
ability to meet and exceed your customers’ needs. Delivering
services with excellence means taking every opportunity to
create a WOW experience by exceeding expectations for your
external and internal customers.
9219 10/04/19 8:30am – 12:30pm F DTC 410 $99
9244 11/15/19 8:30am – 12:30pm F DTC 410 $99
9245 12/02/19 3:30pm – 7:30pm M DTC 410 $99
Financial Intelligence for New Supervisors
Course: W01682 (4.50 hours)
Financial Intelligence is a basic course that helps new
managers/supervisor learn how to read and interpret various
types of financial statements. This course will assist managers/
supervisors with learning the basics of profit and loss
statements, balance sheets, departmental expenses and
budgets. The participants will use case studies to assist with
learning the real-world application of financial intelligence.
9240 10/08-10/15 8:00am – 12:30pm T R DTC 407 $125
9241 11/05-11/14 4:00pm – 7:30pm T R DTC 407 $125
Stepping Up to Supervisor
Course: W01145 (10 hours)
This is a management development-training program for new
supervisors, managers and leaders. The program offers a basic
understanding of the roles, responsibilities and expectations
required to be successful.
9223 10/16-10/23 8:00am – 1:00pm W DTC 407 $150
9224 11/19-11/25 4:00pm – 7:30pm T R M DTC 407 $150
Stepping up to Supervisor
Think back to a favorite supervisor. What made this
individual one of your favorite managers? How do
managers and leaders differ?
Everyone has to report to somebody, even if you
own a business. For example, we all report to our
customer base. This training will cover the basic
roles, responsibilities and expectations for
becoming an effective supervisor. During training,
we will explore real-world scenarios
involving many dilemmas
supervisors face on a regular basis.
Whether you are ready to become a
supervisor or are considering this
down the road, this course will arm
you with tools to proceed down the
management path.
Fall 2019 7