
CUSTOMER COMMENTS
MEARS IN MOTION NEWSLETTER • January - February 2018 11
“I am taking this opportunity to commend
Shuttle Van Driver Maria Ferraris for a job well
Her effervescent nature helped all sharing the
would be caught. Again, I would like to thank
her for a job well done with excellence.”
Core Values: Safety &
Enthusiasm
Sales Coordinator Latasha Vinson and
Motor Coach Operator Lionel Jean Baptiste:
“Latasha, thank you for all of your help with
setting up the charter for the church. Lionel was
very polite and nice. Go ahead and book us for
the same trip next year.”
Core Values: Enthusiasm & Respect
“I wanted to send a note regarding Stretch
Limousine Chauffeur Marc Pizzella and
what a great job he does. I appreciate that
he texts me when he picks up each wedding
group (groom’s party and bride’s party) and
that he texts me again when he gets close to
the Grand Floridian for photos. It really helps
everyone where they need to be!”
Core Values:
Disney Sales Coordinators Samantha Steff and
Sandy Taylor and Hello! Florida Field Staffers
Marcelo Bernardo and Brian Langdon:
“I want to recognize Samantha for being so
awesome with her help with my HPE Group
and all their last-minute changes and updates.
She is a great partner to work with and always
helpful. Sandy also helped me with an airport
transfer. She was awesome! Please tell her
thank you again.
“I also wanted to recognize two transportation
coordinators, Brian and Marcelo. Brian was
great. The client was very comfortable with
him being with the team and getting them over
to Epcot. Marcelo is wonderful! He is so very
helpful and the client with HPE loved him.
I wanted to make sure that these folks were
recognized.”
Senior Account Executive Sarah Barry adds:
“Thank you so very much for taking such great
care of this group!”
Core Values:
Hello! Florida Senior Vice President and
General Manager Vic Laxson, Senior Account
Executive Susan Frohnappel and Account
“On behalf of the American Trucking
Associations (ATA) and the Technology &
Maintenance Council (TMC), I would like to
extend my gratitude to you and your staff for
the incredible support given to ensure the ATA’s
2017 TMC Fall Meeting & TMCSuperTech was a
tremendous success.
“Susan and Dan provided us with great
service from the early planning stages of our
Evening Social Event and Spouse Program to
the conclusion of the meeting. The Luis Garcia
Trio performance was a perfect addition and
our guests enjoyed a wonderful evening. Our
spouses had a delightful time at Disney World
and learned how to cook Emeril’s famous
recipes at CityWalk. Susan and Dan anticipated
all of our needs and offered solutions to
challenges that arose.
“Thank you again for the quality service
and teamwork they provided. We wish you
continued success and look forward to working
with you again in the future.”
Core Values:
Hello! Las Vegas Senior Account Executive
Rebekah Johnson, Account Manager Donovan
Kaneshiro and Field Staffer Ingrid Cassidy:
“Thanks so much for your kind note and
wonderful partnership! We loved working with
you and Donovan and Ingrid – thank you for
everything. Your partnership was a huge part
of our success. We welcome the chance to
partner with you all again!”
Core Value: Enthusiasm
Hello! Florida Account Executive
Michelle Wilkie:
“Although we’ve had several post-event
meetings regarding our experience on the
2017 Miami International Boat Show, I
would like to formally congratulate you
and your team. As you know, going into
our relationship we had some extraordinary
challenges involving multiple properties/
transportation locations, government agencies
and management groups. To further complicate
matters, our program includes three major
categories of customers: exhibitor/trade,
consumer audience, and staff/labor groups.
And this just scratches the surface.
“In addition to all the complexities above,
we’d had a terrible experience previously
at a new venue with a different provider.
Needless to say, Hello! Florida was taking on
the challenges at-hand as well as a history of
poor performance by others.
“With all that, our transportation anxieties were
resolved within short order. Your team handled
all the advance planning and on-site revisions
and execution with skill, ease, grace and
enthusiasm. We appreciate the professionalism
you bring to the Show Team and look forward
to many future years of partnership. Thank you
and saving the show!”
Core Values:
Hello! Texas Account Executive Meg Singleton
and Account Manager Patsy Phillips:
“I liked the fact that Patsy was so hands-on.
She and I exchanged at least 40 texts during
the event and that was so helpful. She was
on top of everything, even the Shiner Bock
Beer and looking for a lost purse on the buses
which we eventually found at the hotel. Again,
thank you for everything. You were a pleasure
to work with.”
Core Values:
Hello! Texas Director of Operations
Lisa Buchanan and Account Executive
Michael Schultz:
“Lisa runs a tight ship and I adore her, spot-on
every single time. I appreciate all you did to
help me create a fabulous meeting. Thank you
to you and your team, remarkable service, and
so fun to be around.”
Core Values:
Hello! Florida Senior Account Manager
Jenn Reilly:
“I appreciate how detailed you are with all
of your programs for us. I enjoy working with
you, and you support me on everything we
do together. Thanks so much for being such
a great partner!”
Core Values:
“Hello! Texas Account Executive Deb Hilliard
and Senior Account Manager Elizabeth
Macasadia were FANTASTIC to work with
at Elizabeth less than a week before the event
and she adapted and worked with the venue
for us.”
Core Values: