EMPLOYEE NEWS
EXAMPLES OF EXCELLENCE
Lydia Cortez, Human Resources Claims
Manager, was honored recently at the 2017
IN TOUCH Excellence Awards Gala. Lydia
was chosen by IN TOUCH to receive the
“Outstanding Risk Manager / Employer
Award” for excellence in customer service and
workers’ compensation claims administration.
Congratulations, Lydia!
8 MEARS IN MOTION NEWSLETTER • January - February 2018
25 YEARS
20 YEARS
Rose Fernandez
Hello! Florida
Field Staffer
10 YEARS
Carolyn DeFreitas
Motor Coach Operations Shop
Administrative Assistant
Lorna Allen
OIA Customer Service Agent
15 YEARS
Donnie Dieterle
Hello! Florida
Program Manager
Leticia Reyes
CCC Customer Service Agent
Besi Guanlao
Hello! Las Vegas
Accounting Manager
Dale Ray
Hello! Florida
Field Staffer
KUDOS
Safety Investigator Russ Mercer shares these KUDOS regarding
Motor Coach Operator Exie Stephenson:
separate occasions by the staff of the facility regarding the
quality performance exhibited by our driver, Exie Stephenson.
Both people used glowing terms regarding her attitude, kindness
and willingness to go the extra mile for their guests. They said
that on each and every occasion when Exie is on the property,
their guests are always treated with special attention and caring,
and they take great comfort in the knowledge that she is present.
She is sincerely appreciated.”
Core Values: Respect, Safety & Enthusiasm
Client Service Manager Nelson Pimentel sends KUDOS to Client
Service Manager Ashley Baldock for how she handled a busy day
“Ashley told me that there were too many things happening
a manager presence. Major kudos to her and her sense of
obligation to her job. That commitment is something no one
can be trained to have.”
Lee Bradley, Director of Client Services, adds:
“I would like to personally thank you for your dedication to our
team and our company. Your actions continually contribute to
our success, and your personal work ethic is to be admired. Your
what helps us be ‘The best in the business.’ Again, thank you for
all you do.”
Core Values:
Hello! Texas Account Executive Michael Schultz has these
KUDOS for Account Manager Jackson Mitchell:
“Jackson – Thank you for doing everything right on a recent
program.
• You increased our revenue with multiple last-minute additions
her trust not just here in Texas but with our brand nationally
• And you made a fantastic, positive impression on a very
challenging hotelier who is known to support our competitors.
Core Values: