How to
CHANG E A CBS CODE
ANDROID
Enter the new CBS code and
press the Save button. 7
Press the Program button at
the bottom of the screen. 8
1 Open the eKEY application.
2 Select Inventory.
Select the serial number for
the keybox you wish to change. 3
Select the Edit button on the
bottom of the screen. 4
SelectRequire CBS if there is
not a green checkmark. 5
Selecton the current CBS
Code. 6
PressUp on thebottom of the
lockbox for red flashing light. 9
Enter the shackle code and
press Begin. 10
SENDING THE NEW CBS C O D E
1
TO SUPRAWEB
When programming is
complete,press the Return
button on the phone to get
to the main eKEY screen.
CBS 101
A primer on the Supra “Call Before Showing” code
TECHNOLOGY
Home inspectors are essential partners in a successful
real estate transaction. Don’t leave an inspector hanging
around outside your listing... know the Call Before Showing
(CBS) code for each of your Supra lockboxes!
Only Supra can provide the CBS codes to your lockboxes. If
you don’t know or remember your CBS codes, you can retrieve
them by visiting SupraWeb and logging into your account. Don’t
have a SupraWeb account? Sign up for free at orlandorealtors.
org/SupraWEB.
Read on for FAQs and step-by-step instructions for changing
a CBS code on various devices. Of course this info is also available
on orlandorealtors.org under “Supra Keys and Lockboxes.”
Questions? Contact the ORRA Membership Department at
407.513.7282 or membership@orlandorealtors.org
WHAT IS A CBS CODE?
Every lockbox contains a Call Before Showing (CBS) code.
• The CBS code allows the listing agent to control lockbox
access by requiring the inspectors/pest control/termite inspectors
to call for authorization before opening the lockbox.
• If the CBS code is active in a lockbox, it will show as CBS on
KIM Web, under the “View Existing LockBoxes” screen for
that lockbox. A CBS code would then be required for anyone
accessing the lockbox.
Lockboxes purchased from ORRA have deactivated this
feature. However, when reprograming your CBS code, following
the process below activates this feature and then deactivates it.
NOTE: You must complete all steps to avoid leaving this feature
active, which would then require the CBS code for all users.
• Certain aff iliated keyholders like inspectors/pest control/
termite inspectors ALWAYS need a CBS code to access the
lockbox, even if CBS is set to "off ."
HOW CAN I FIND THE CBS CODE FOR A LOCKBOX?
• If you are the owner of the Supra lockbox, you can find the
CBS code by visiting the SupraWEB website. You will need
the serial number of the lockbox and the shackle code. (A
SupraWeb account is required; sign-up for a free account at
orlandorealtors.org/SupraWEB).
• If you are not the owner of the Supra lockbox and are trying
to enter a listing, please contact the listing agent for the CBS
code.
2 Press the Menu button,
then select Update Key.
1 Open the eKEY application. Tap on the CBS code and input
SelectEdit buttonat the
bottom of the screen. 4
BLACKBERRY
1 Open the eKEY application.
2 Select Inventory.
Select the serial number for the
keybox you wish to change.
Scroll to the small box to the left
of 'Require CBS' then press Enter.
3
Scroll down to the CBS code
then press the Menu button. 4
Select Clear Field: Clear field
and then press the Enter. 5
Enter the new CBS code. After
entering a valid CBS code you
will see Shackle Code: Yellow
star to the left of the CBS code
field. Select Program,then
follow the instructions.
6
Scroll to the small box to the
left of 'Require CBS' and press
the trackball to remove the
check mark.
7
Press the Menu button, then
select Program, then follow
the on-screen instructions.
8
PressUp on thebottom of
lockbox for red flashing light. 9
SENDING THE NEW CBS C O D E
1
TO SUPRAWEB
When programming is
complete,press the Return
button on the phone to get
to the main eKEY screen.
2 Press the Menu button,
then select Update Key.
IPHONE
Change the option for
"Require CBS" to ON. 5
the new code. 6
2 Select Inventory.
Select the serial number for
the keybox you wish to change. 3
7 Tap on Save in the upper right.
Tap on Programat the bottom
of screen. 8
Press Up on the bottom of the
lockbox for red flashing light. 9
Enter the shackle code and
press Begin. 10
orlandorealtors.org 21
/orlandorealtors.org
/orlandorealtors.org
/SupraWEB)
link