What You Need to Know
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without refund. Campers are allowed only for transportation. Hook-ups are against city ordinance.
Some properties restrict recreational vehicles such as motorcycles and trailers. Please consult with our
Vacation Specialists before booking your vacation.
Taxes & Fees: You will be charged the published rental rate for your stay, a reservation fee: 5%, a
$35.00 Accidental Damage Waiver fee, Sales & Accommodation taxes totaling: 12% and a CVB fee: $1
per day. As an option to you, Vacation Travel Insurance is available. The cost of Vacation Insurance is
6.95% of your gross rental rate. (All payments must be paid in U.S. Dollars, drawn on a U.S. Bank.)
Reservation Deposit: 50% of the gross rental amount, which includes taxes and fees, must be paid
to confirm a reservation. This is due within 7 days of making the reservation, or the reservation will automatically
be cancelled. Personal checks are preferred; however, they are only acceptable if received
30 days prior to your arrival date. Credit Card (MasterCard, Visa, Discover, American Express) deposit
is necessary when your arrival is within 30 days, (There is a 2.5% fee for the use of a credit card). Payment
in full is required when booking if your reservation and arrival date are within 30 days.
Balance Payment: Your balance payment, as outlined on the rental agreement, is due 30 days
prior to arrival. Personal checks are preferred; however, they are only acceptable if we received
them 30 days prior to your arrival date. We accept: MasterCard, Visa, Discover, American Express
(There is a 2.5% fee for the use of a credit card) or Money Order or Cashier’s Check are also acceptable.
*There will be a $50.00 fee for returned checks. *There will be a $40.00 surcharge if balance
not paid in full prior to arrival.
Vacation Travel Insurance: Vacation Travel Insurance is available for reservations made 7 or more
days in advance and it is also offered when you make your reservation. Your Rental Agreement will
outline the cost of this insurance, and is included in your deposit request payment. A pamphlet with
detailed insurance information will be sent with your Rental Agreement. You may call Red Sky for further
information at 1-866-889-7409. This insurance also protects you and your family if an emergency
family illness or death should occur and prohibit you from vacationing. We recommend you purchase
this insurance for your protection.
Accidental Damage Waiver: All reservations will be charged a mandatory $35.00 surcharge for an
Accidental Damage Waiver. It will be automatically added to each reservation at booking. This fee is
not refunded or applied to future rentals. The Accidental Damage Waiver does not negate your responsibility
as a tenant. The damage waiver is limited to a maximum coverage of $1,000.00 per reservation,
and all guests staying in the property will be covered by this waiver and will not be obligated to
pay for accidental loss or damage to the rental property or its contents. The Accidental Damage Waiver
does not include: Intentional Acts, gross negligence or willful conduct.
Security Deposit: If the registered guest presents a valid MasterCard, Visa, Discover Card or American
Express, we will not require a cash security deposit. If a valid credit card is not available, you must pay
an additional $500.00 CASH Security Deposit. Please allow up to 4 weeks for return of the deposit, less
any charges. As the renter, you will be held responsible for any malicious damage, loss to the property,
or excessive cleaning required during your rental period and Owners Agent will repair or replace lost or
damaged inventory at the renter’s expense payable upon demand. Check Website for further details.
Adherence to all policies as outlined on the lease and occupancies are enforced. Failure to comply will
mean no future rental to that occupant.
Cancellation Policy: If you must cancel, your reservation deposit will be refunded, less a $150.00
cancellation fee, ONLY if the same property is re-rented for an equal number of days and the same
dollar amount as your original reservation. If we are unable to re-rent the property, all payments will
be forfeited with no exceptions unless your reservation is covered by Vacation Rental Insurance.
Privately Owned Properties: Our vacation rental properties are all privately owned and reflect the
individual tastes of the property owner. Grand Strand Vacations cannot make changes to furnishings
or equipment without the consent of the property owner. The furnishings or equipment are subject to
change without notice or compensation. Each property is equipped for simple housekeeping; providing
cookware, dinnerware, bedspreads, mattress pads, & pillows. You will need to bring any other
items you may need.
Non-Smoking Properties: Smoking in a Non-Smoking Property is strictly prohibited. If a property
is discovered to have been smoked in, a $500.00 air purification fee will be charged to the Registered
Guests’ credit card or deducted from the posted Security Deposit.
Internet Service: Most properties have internet access/Wi-Fi. Grand Strand Vacations does not guarantee
internet connectivity. No refunds will be given due to loss of internet service. *If a guest does access
any internet content during their stay they do so at their own risk and are responsible for ensuring
that any accessed material does not violate laws regarding copyright, trademarks, pornography or any
material deemed slanderous, defamatory or offensive.
Swimming Pools: Swimming Pools are generally opened around April 1st and closed down around
October 1st. Because Grand Strand Vacations is not in charge of pool maintenance at any of our properties,
we will not be held responsible nor issue a refund or transfer a reservation for pools that are, but
not limited to the following: out of order, dirty, cold, considered too small, or overcrowded. Some Condos
require pool bands for guest using the property swimming pool, we will collect a deposit to insure the
return of the bands, this will be refunded when the bands are retuned.
Our In-house Maintenance and Housekeeping Staff are here to make sure that your vacation home
is in the best condition that it can be. If you should discover otherwise, report it to us immediately and
we will correct it as quickly as possible. Check-out is NOT the time to let us know about problems. We
cannot issue refunds for mechanical breakdowns or cleanliness issues. Grand Strand Vacations’ personnel
or representatives shall have the right to enter the property at reasonable hours. If a service call is made
and ENTRY REFUSED, the Registered Guest will be held liable for service call fee.
Refrigerators and Freezers: Prior to your arrival, the refrigerator may have been left open for a period of
time during cleaning. It can take as long as twelve (12) hours for your food to cool and for the refrigerator to
return to a medium temperature, especially if you fill it with warm groceries. To avoid the refrigerator going
into the defrost cycle; make sure the refrigerator and freezer are always set at a medium temperature. If the
refrigerator is turned to the highest setting, the humidity will cause the coils to ice up and prevent cool air
from reaching the refrigerator compartment, while the freezer compartment remains cold. If this occurs,
please return the unit to a medium setting with both controls and allow time to defrost and stabilize. Helpful
Hint: Your groceries will cool faster if you avoid frequent opening and shutting of the refrigerator door.
During the first evening, use an ice filled cooler for drinks. Notice: Refrigerator complaints made on the day
of your arrival will not be responded to until the next day and there is confirmation of a continued problem.
Sofa Sleepers & Futons: We do not recommend sofa sleepers or Futons for adult use. We ask that they be
for the use of children only.
Pet Policy: We have a few Dog Friendly properties that are notated throughout this Brochure. They require
a $200.00 -$300.00 non-refundable fee. **Having a pet(s) in a non-pet friendly property is a violation and
material breach of Grand Strand Vacations Rental Agreement and is grounds for eviction without refund,
and additional fees will be charged depending on the amount of excessive cleaning, damage and extermination
that is needed. An additional pet contract will be required for reservations with dogs. Ask for details.
No House Parties: We have the right to terminate any rental with no refund, if, in our opinion, the renter
is detrimental to the property.
A. We rent strictly to families and mature persons over the age of 25.
B. Absolutely No House Parties, Fraternities, Sororities, Motorcycle Groups or Youth Groups are allowed.
C. No children will be permitted to check-in without their parent(s).
D. Parents must occupy the same property during the term of this agreement; adult supervised, non-
family groups are considered house parties.
E. Should a house party or group attempt to occupy the property by any devise, they will be
immediately evicted and/ or admittance refused and the reservation deposit, rent and security
deposit will be forfeited as liquidated damages.
F. The registered guest will be responsible for any and all legal fees, and any other expenses, which may
result, in addition to any right or remedy available by law.
G. If at the time of your departure, it is determined your group has been a House Party, your credit card/
security deposit will be charged depending on the amount of excessive cleaning and repairs that
is needed.
H. Under-age drinking and any illegal drug use is not condoned by Grand Strand Vacations and will be
turned over to the authorities.
Event Fees: An event fee of $600.00 is charged for weddings, Family/Class reunions or any event that would
be beyond the scope of a vacation, exceeding the properties accommodation limit. This fee is in addition to
the reservation fees and taxes.
Trash Pickup: Please Review the NMB Policy for Trash - and the NMB Pickup Schedule
Parking Permits: Parking permits are required at most properties. Some properties have parking restrictions.
The City frowns on overcrowded parking, excess vehicles could be towed at your expense. Condos
are allowed only two (2) Vehicles, some only allow one (1). Campers, trailers, boats and motorcycles are
NOT allowed at some locations, these and any additional vehicles may be parked at our office with a Grand
Strand Vacations parking permit.
Construction: Tourism is the largest industry in the North Myrtle Beach area and new houses and condos
are always being built. We cannot predict the locations, times, or amount of construction activity. With that
said we may not be able to inform you at the time of your reservation whether or not your accommodations
are near a construction site. Should you find yourself near construction, please exercise patience and
understanding. In the event it becomes intolerable, we will do our best address the problem but no refunds
or moves can be guaranteed.
Lost and Found: We cannot be held responsible for items left behind. We do make every effort to locate
and return them to you. We will locate, package and return items for $25.00 plus postage.