Have you had family or
friends recommend Vanderbilt
Mortgage and Finance?
Vanderbilt is collecting feedback from customers and discovering current
customers are excited to recommend Vanderbilt Mortgage to their friends and family!
Listening to customer needs in order to
continuously improve is a top priority for
Vanderbilt Mortgage, which consistently
surveys customers within two weeks of
completing the home loan process.
Customers are asked by Vanderbilt
Mortgage to give a score ranging from zero
to10 on how likely they are to recommend
Vanderbilt Mortgage to others based on
their home loan origination experience.
“We are putting our customers’
experience at the forefront of everything
we are doing,” said Eric Hamilton, president
of Vanderbilt Mortgage and Finance, Inc.
“We want our customers to recommend us
to their friends and family, because we
serve them well and have delivered the
best possible experience. Customers
should feel informed, empowered and in
control of their home mortgage journey.”
Vanderbilt considers customers who give a
high score of 9-10 to be promoters of the
level of service they have received, willing to
recommend the company’s products or
services to others. Scores below six are
considered detractors and have a negative
impact to the overall score. The numbers are
totaled internally into a percentage
representing customer satisfaction.
The ultimate goal is to maintain a world-class
reputation by exceeding a score of 70.
Vanderbilt Mortgage as of December 31st,
2018 has a score of 79 based on 85 percent
of customers it surveyed that responded and
will continue to improve its training and
processes to raise it even higher.
To read some of the stories from happy families
who were helped by Vanderbilt, go to
vmfhomeloan.com/testimonials.
Vanderbilt Mortgage
Values
Customer
Feedback
VMFHomeLoan.com 2
/testimonials
/VMFHomeLoan.com