Independence Blue Cross as the New Medical Administrator
FAQ
Q: Who will be my new medical benefits administrator?
A: PAISBOA Health Benefit Trust has chosen Independence Blue Cross (Independence) to be the medical benefits
administrator.
Q: When does the change in administrator of my medical program take effect?
A: The change to Independence as medical benefits administrator will occur on November 1, 2019.
Q: Will the same company administer my medical and prescription drug benefits?
A: No, your medical and prescription drug benefits will be administered by separate organizations. The medical
benefits administrator will be Independence and your pharmacy benefits administrator will continue to be CVS
Health.
Q: Will there be changes to the administrators for my Dental or Vision Benefits?
Q: What should occur if I or my family member(s) need to seek medical care or fill a prescription in early
November?
A: For any medical services needed on November 1, 2019 or after, you will begin to use your Independence
coverage. For any prescription drug needs, you will continue to use your CVS Health coverage. Our goal is that you
will have your new medical ID cards to access coverage by November 1, 2019. You should continue to use your
Aetna card up to October 31, 2019.
Q: Do I need to let my doctor(s) know that the administrator for my medical coverage has changed?
A: You and your covered family members should notify your medical provider(s) of the changein your medical benefits
administrator but do not need to do so immediately. You may wait to do so at the time of your first medical
appointment on or after November 1, 2019.
Q: Is Independence an established health insurance administrator in this region?
A: For 80 years, as a licensee of the Blue Cross Blue Shield Association, Independence has provided families with
the security and stability that comes with a Blue Card. Serving more than 8 million people nationwide and nearly
2.5 million in the region, Independence is the leading health insurance company in the Philadelphia area.