Independence
Blue Cross
Customer Service
for PAISBOA HBT members
We believe getting answers to your health
plan questions should be as simple as calling
a trusted friend. That’s why we’re pleased
to offer you access to a team of dedicated
Customer Service Representatives who are
there to help you, whether it’s a question
about your PAISBOA HBT benefits, support
with a claim, or guidance using an online tool.
Your dedicated Customer Service Team are
experienced representatives trained in PAISBOA
HBT benefits who provide:
• Personalized support for your PAISBOA HBT health
plan, such as help finding in-network doctors and the
most cost-effective site of care
• Support with an inquiry or issue related to benefits,
eligibility, and claims
• Follow-up and outreach on unresolved issues to
ensure resolution
Independence Blue Cross offers products through its subsidiaries
Independence Hospital Indemnity Plan, Keystone Health Plan East and QCC
Insurance Company, and with Highmark Blue Shield — independent licensees
of the Blue Cross and Blue Shield Association.
Direct access through a
dedicated number provided
on the back of your card.
Your representative is available
Monday - Friday, 8 a.m. – 9 p.m.
• Coordination with your dedicated Independence
Registered Nurse Health Coaches, who can provide
one-on-one personalized support to help you:
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– Better understand your diagnosis
– Learn about your condition
– Actively manage your health
– Adhere to your medications
– Address everyday health concerns