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BUSINESS
MATTERS
BY GLEN J. DALAKIAN, SR.
Quirks That Work
In business, it’s the results that count. Not condoning the cliché, “The
ends justify the means” – that’s another conversation – but our road to success
forward. Leaders have an eye for people who get the job done, even if the
methods seem unorthodox. Of course, the paths we take must be legal, ethical
and moral, but allowing for creative solutions and supporting those who may
appear “quirky,” but who achieve the desired goals is important. “Quirky” can
even lead to creative new solutions and changes that could become standards.
Many franchise concepts started with odd habits that led to a successful
process and systems to follow for consistency – like McDonald’s French fries
Castle Burger to allow them to cook quicker. It is said that the famous French
philosopher Voltaire drank tremendous amounts of coffee, 40 to 50 cups every
day. Benjamin Franklin allegedly took “cold air baths” every morning for
one to two hours, meaning he would strip down, open all the windows of
his home and hang out naked. During moments of intensity, Microsoft’s Bill
Gates is known to spend time in a rocking chair to help him relax.
In a recent strategy meeting, while discussing standards and practices
for the company, one of my executives said, “You have quirks that work for
you and our team.” Entrepreneurs develop habits along the way that lead to
success or setbacks. The CEO, president or other leader may even develop behaviors
that do not seem to make sense to others (at least not on the surface)
and can often be viewed as quirky.
Productivity is key, even if it comes from someone who seems to be odd or
doing things others cannot understand or appreciate. This is where true leadership
comes in, and insightful examination of the facts can pay dividends.
The trick to capitalizing on quirky is to see it for what it really is, perhaps
innovative or unique, but most important is the question, “Does it lead to
You may even be able to capitalize on the success and get others around you
to follow a more productive although eccentric path. This could lead to unexpected
innovation and enhanced performance.
It may pay for all of us to be a little quirkier. Think outside the box, consider
unique ways of accomplishing the best end result. Most of the time,
good, consistent habits are needed to excel, but if there is someone in your
their success and make room for their uniqueness.
Glen J. Dalakian is the immediate past president of the Colts Neck
Business Association and host of Tandem Radio, a business talk show.
A writer and consummate entrepreneur, he is also the president
of CSAV Systems. Contact him at glenjd@tandemradio.com.
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