JEA
WHAT YOU CAN DO:
Stay Safe:
Phase 1 is our public safety phase,
and we appreciate your patience as we restore these
critical services first. If possible, stay off the roads, and
avoid downed power lines.
Know we’re on it:
Just as you’d pull over on the highway to let an ambulance
pass, you can help us save lives and restore power
to everyone faster by waiting for the announcement that
JEA is ready to accept outage reports from individual
customers.
WHAT YOU CAN DO:
Report your outage:
Call (904) 665-6000 or
visit jea.com/outage to
report your power outage.
If you’ve already registered
for JEA alerts, you can
also text “OUT” to MyJEA
(69532).
WHAT YOU CAN DO:
If you still don’t have power:
Sometimes, major storms can cause damage to your home that
will prevent your power from coming back on even though JEA has
made all necessary repairs to your circuit. If everyone else in your
neighborhood has power and you don’t, please call (904) 665-6000
so JEA can help you determine the cause of your continued outage.
To help us better assist you:
Check your circuit breaker:
Have any switches been tripped? Note: If your home has any stormrelated
flooding, address this issue first before attempting to assess
any home electrical problems.
Make a visual inspection of the outside of your home:
Is there any visible damage to your weatherhead – the place where
electric wires attach to your home? Are there any wires dangling on
the ground that should be connected to your home? If so, stay clear
and call (904) 665-6000 to report it.
If you’re returning home after evacuating:
Enter cautiously and look for signs of flooding or other damage. Steer
clear of any downed power lines and report them to
(904) 665-6000.
Power up gradually:
Turn on your appliances one at a time to prevent power surges.
City of Jacksonville Emergency Preparedness Guide 14
PHASE 1:
PUBLIC SAFETY
As soon as weather conditions permit, JEA
begins assessing our facilities, making
critical repairs to our power plants,
transmission lines, substations, and water
and sewer facilities. We then restore
power to our local hospitals, shelters, and
police and fire stations, and make repairs
to the “backbone” of our electric grid that
will bring the majority of our customers
back into power as quickly as possible.
PHASE 2:
INDIVIDUAL CUSTOMERS
With public safety repairs complete,
JEA will announce that we are
entering Phase 2 and are now ready
to accept outage reports from
individual customers. Utility crews
now begin making repairs by electric
“circuits” – repairing an entire circuit
of approximately 2,500 homes before
moving on to another circuit. Priority is
given to making repairs that will restore
power to the most customers.
PHASE 3:
FINAL REPAIRS
When repairs to all major circuits are
complete, JEA will enter Phase 3,
targeting the few remaining isolated
outages. We know this phase can be
the most frustrating for those few
customers who are still without power,
and we appreciate your continued patience
as we direct all our resources
toward completing the restoration
process. Rest assured, we won’t stop
until everyone has power.
RESTORATION 1•2•3
/outage
