Claudia
San Pedro
President
Sonic Drive-in
Claudia San Pedro is President of SONIC
Drive-In, part of the Inspire Brands
family of restaurants. San Pedro sets the
strategic direction for SONIC and is
responsible for overseeing the brand's
marketing and operations teams. She is
also responsible for the growth and
success of SONIC's company-owned
restaurants as well as the brand's relationship with its franchise community.
Joining SONIC in 2006 as vice president of investor relations and treasurer,
she directed financial planning, procurement, and investment of funds for
the organization, formulated investor relations strategy, and oversaw
communications with the investment community. San Pedro was promoted to
executive vice president and chief financial officer in 2015, and was
responsible for SONIC's financial planning practices, as well as the brand's
relationship with lending institutions, shareholders, and the financial
community. Prior to joining SONIC, she served as the director for the Oklahoma
Office of State Finance (OSF). Appointed by Governor Brad Henry in 2005, San
Pedro was the first female and first Hispanic to serve as director of state finance
for Oklahoma. Mexican-born San Pedro serves on the boards of the Greater
Oklahoma City Chamber of Commerce, BOK Financial, and the Foundation for
Oklahoma City Public Schools. San Pedro is an alumna of Smith College in
Massachusetts. She also received an MBA from the University of Oklahoma.
worked with Fortune 500 clients to improve their digital customer experience
through ideation sessions, customer journey mapping, digital care
assessments, and automation and self-care initiatives. She represents Sitel as
a frequent industry speaker, manages vendor partnerships and collaborates
with account management and business development leaders to advance
digital transformation efforts by Sitel Group clients. Under Mongalo’s leadership,
the Sitel digital team has earned recognition by industry research and advisory
firms such as ISG and IAOP for its work in conversational artificial intelligence.
Having designed Sitel’s Customer Experience Lab, she is an advocate for
user-centric approaches within the group. Previously, she was Brand Manager
for an open-source Internet of Things app development platform and computer
vision analytics company called AdMobilize, which digitalizes physical world
interactions to gain “truth metrics”. Mongalo’s training in service design began
at the Cornell School of Hotel Administration where she earned a degree in
Business Administration with a concentration in Services Marketing and
Operations Management. She has run various brand consulting projects
for South Florida businesses and stays connected to the local start-up
environment. Mongalo believes Latinas have the ambition, work ethic and
talent to lead American businesses at the highest levels and is committed to
helping increase the number of Latinas who pursue business education,
corporate leadership, and entrepreneurship.
Isabella
Mongalo
Director, Digital
Customer Experience
Solutions
Sitel Group
Joining Sitel Group in 2017 to start a
digital strategy venture in North
America, Isabella Mongalo was key in
developing the digital team’s first client relationships and creating new
methodologies to identify experience improvement opportunities and
automation potential. As Director of Digital Customer Experience Solutions, she
leads product strategy, sales and deployment for some of Sitel Group’s key
digital offerings: Chat/Messaging and Digital Agent. A digital CX leader, she has
Leticia M.
Sanchez
Executive Director,
Market Director of
Banking
JPMorgan Chase &
Co. Consumer Bank
A seasoned professional in the
banking and financial industry with 25 years of experience, Leticia M.
Sanchez, Executive Director, Market Director of Banking at JPMorgan Chase
& Co. Consumer Bank is an advocate for a diverse and inclusive workplace
by empowering employees to bring their best and true selves to work.
Joining JPMorgan Chase & Co. in 2010, she oversees all aspects of the
retail branch operations and strategies to achieve key financial metrics
including deposit and investment balance growth, client acquisition &
retention while maintaining an employee and customer-obsessed culture. In
this role, she leads a team of 100+ employees in the Los Angeles-Orange
County Market offering banking solutions to consumers. A top performing
employee, working mother, community volunteer, and mentor to many peers,
associates and external professionals, Sanchez is a role model to follow. She
serves as the Co-Lead for Personal & Financial Wellness for JPMorgan Chase
Los Angeles Orange County Culture Council, Region Liaison for JPMorgan
Chase’s Adelante North America Leadership Team and is part of JPMorgan
Chase Community and Consumer Bank’s Hispanic Leadership Forum
Steering Committee.
12 www.latinastyle.com LATINAStyle V ol. 26, No. 6, 2020
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