PM
MANAGEMENT
• New rules or laws implementation
• A new clinical direction or philosophy of care
Some decisions are the leader’s or owner’s right to make and many times they have
to be made so the business can move forward.
In framing this type of discussion, you might say, “We have decided to implement a
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coveries that make total sense and are in the best interest of our patients and our
practice. I would like to explain this new clinical direction and then work together
on how we can all implement this new direction in our respective positions.”
The message is clear:
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In other words, the decision is not up for debate. It has been made. What may be up
for discussion is how we are going to implement it together.
In some cases, it may be appropriate to acknowledge the fact that everyone on the
team may not initially agree with the decision that has been made. Disagreement
is acceptable. We do not all have to agree 100% of the time. What is expected,
however, is that everyone get on board with the successful implementation of the
decision. That is what being a team is all about. In other words, “It’s not Burger
King around here all the time. We don’t always do it your way!” If you are going to
work here, sometimes you just have to do it the King’s way!
So there you have it, three team decisions:
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Know what kind of decision it is and then present it to your team accordingly.
it would have been for the doctor leader to have presented the decision not as a
democratic one, but as an Implementation Decision, for which team cooperation
was needed for implementation. Approached that way, the outcome would have
been much different. After we got done working with that team and the leader-dentist,
the outcomes were much different!
Democratic, Input, or the Implementation Decision has been made. Know what
kind of decision you want your team to make and approach it in such a way as to
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