Step 1: Take Your Question to the
Person Closest to the Problem
No matter where the problem is, take your
concerns there first.
Whether on the field, the bus, or in the
classroom, the fastest way to the solution is
usually found with the staff members that are
most directly involved.
It is best to know your school personnel before
a problem occurs. Know who your children’s
teachers, bus drivers, and coaches are and how
to get in contact with them.
If you must meet with a teacher, contact the
teacher in advance and let the person know the
nature of your concern. Schedule an
appointment to meet with the teacher.
The problem you and your child face may
simply be an oversight or a misunderstanding
that can easily be corrected once it is brought it
to the attention of the staff member. Give that
person a chance to fix the problem.
Step 2: Take Your Concern to the
Next Level
Within each school building, the principal is
responsible for the supervision of the staff. The
Director of Transportation is responsible for
school bus drivers. Each of these is an
example of the next level that you should
contact if your problem remains unresolved.
In addition, note that they will be better to help
you if let them know the steps you already taken
to resolve the issue.
However, since they will not have ready access
to the information they may need, it will require
additional time to help you.
Step 3: Talk with District
Administrators at the Central Office
Our Central Office staff is here to provide
support to our families.
Like principals, they may not have access to the
information they need and may require
follow-up in order to provide support.
Step 4: Talk with the School
Superintendent
Once you believe you have exhausted all efforts
but still do not have resolution or a response,
the superintendent is the next step.
Please be aware that the superintendent want
to make sure your issue is thoroughly
investigated and resolved. Because of this
fact, we ask that an appointment be made to
speak with the superintendent.
Step 5: Contact Your Board Member
School Board Members are elected to represent
the interest of all students and parents. You
should always feel free to express your opinion
to them; however, they do not have direct
authority for day to day school
operations. Board Members will always listen to
your problems, but will generally send everyone
though the proper channels listed.
Board Members can take action on governance
policies that may need to be reviewed/revised
as a result of your concern.
For additional assistance call your child’s school first then call Central Office at (606)546-3157.