Transit Authority of Central Kentucky (TACK) serving
Breckinridge, Grayson, Hardin, Larue, Marion, Mead and Nelson
counties (270) 765-2612
Transit Authority of Lexington-Fayette County Government
(LexTran) serving Fayette County and Express route from
Nicholasville to Fayette County 859-253-4636 (Red Cross
Wheels)
Transit Authority of Northern Kentucky (TANK) serving Boone,
Campbell and Kenton counties 859-331-8265
Transit Authority of River City (TARC) serving Jefferson with
express routes to Bullitt and Oldham counties 502-585-1234 or
502-587-8255 (TDD)
HUMAN SERVICE TRANSPORTATION DELIVERY
PROGRAM
The Human Services Transportation Delivery Program
provides accessible transportation in all areas of Kentucky.
Temporary Assistance to Needy Families, Medicaid, Department
for the Blind and Vocational Rehabilitation recipients are eligible
for transportation by the Human Services Delivery Program.
HUMAN SERVICE TRANSPORTATION DELIVERY
PROGRAM (HSTD)
Overview:
The Human Service Transportation Delivery (HSTD) Program
provides non-emergency, non-ambulance medical transportation
services to eligible Medicaid, Vocational Rehabilitation, and
Department of the Blind recipients. It also combines the
resources of public and private transportation providers in
an efficient, cost effective and easily accessible transportation
program throughout the Commonwealth of Kentucky.
The Department for Medicaid Services (DMS) contracts with the
Kentucky Transportation Cabinet (KyTC) to manage the daily
operation of the HSTD program. The Office of Transportation
Delivery (OTD) within the KyTC answers complaints from
recipients, subcontractors, or regional brokers and resolves them.
Please call 1-888-941-7433 if you need assistance with any issues
or concerns. Under the HSTD program the Commonwealth
is divided into 15 transportation regions. A regional broker
coordinates transportation services for each region through use
of a network of providers located within the region.
Basic rules about transportation services:
If you or someone in your household has a car, van or truck and
it is not available or appropriate for you to use, you must give the
transportation provider, in writing, information that verifies you
cannot use the vehicle.
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• You can get a doctor’s note if it is for a medical reason.
• You can get a mechanic’s statement if it is not working or if
there are mechanical problems.
• Have your family member’s boss or school official write a
note that they cannot give you a ride when you need it
because of their work or school hours.
• If the car, van or truck has been junked, you will need to give
a copy of the vehicle registration to your broker from the
County Clerk’s Office.
You should always try to go to the closest medical facility that can
help your condition. If you need care that is out of your service
area (county or a county that borders your county) you will need
to have your doctor write a note to the broker explaining why it is
important for the trip to occur.
Only Medicaid members that are in a wheelchair or are able to
walk but disoriented are allowed to choose the company they
want to ride with. You will need to give the broker a doctor’s note
saying that you need wheelchair or attendant services.
How to request services:
Recipients needing transportation services can contact their
regional broker to inquire about their hours of operation and
policies for scheduling transportation services.
Normal transportation services must be scheduled with the
regional broker 72 hours in advance. To cancel a reservation,
please call the broker and not the Office of Transportation
Delivery. After hours paging is available on weekends and state
holidays for immediate or “urgent care” transportation needs.
To locate the transportation service in your area, please call the
Office of Transportation Delivery below and provide them with
your address, they will help you locate the service in your area.
OFFICE OF TRANSPORTATION DELIVERY
200 Mero Street, Third Floor
Frankfort, KY 40622
Phone: 1-888-941-7433
Fax: 502-564-2058
42 2020-2022 BIAK Resource Journal